Frequently Asked Questions
Useful answers about Rider Taxis bookings, airport transfers, local journeys, vehicle options, and passenger policies.
Is your service available day and night?
Yes. Rider Taxis operates 24 hours a day, 7 days a week, throughout the year.
Are your fares fixed?
Yes. All pre-booked journeys have a fixed fare confirmed when you book. Changes to your journey, extra stops, additional waiting or parking may incur extra charges.
We have children travelling with us. Can you provide child or infant seats?
Yes. Please tell us the ages of the children when booking. Up to two child or infant seats can be provided free of charge per transfer where available.
Can I smoke in the car?
No. Rider Taxis operates a strict no smoking policy in all vehicles.
How do I find my driver at the airport?
The driver will usually wait in the arrivals hall with your name card, often near the airport information desk. Airport car park charges may apply.
Which airports do you cover?
We cover Heathrow, Luton, Gatwick, Stansted, London City, and other UK airports for pre-booked private hire transfers.
Can I book a return journey?
Yes. You can book outbound journeys, return journeys, and two-way airport transfers.
Do you offer executive vehicles?
Yes. Vehicle options include standard taxis, executive cars, estate vehicles, luxury vehicles, and MPVs depending on availability and journey requirements.